Travel Advisory

Updated Jul 04, 2022

Friendly reminder that medical insurance including Covid-19 insurance is mandatory for entering Cuba

All passengers arriving to Cuba from a direct flight from Canada, do not need to present a vaccination passport.

Effective Jan 08, 2022

Friendly reminder that medical insurance including Covid-19 insurance is mandatory for entering Cuba

Travellers who test positive for Covid-19 and are asymptomatic:
•Travellers who test positive will remain in isolation at the hotel that they are staying, at a specific section and within the rooms assigned by the hotel
•Guests who test positive will need to cover expenses in full while staying in isolation and they should follow the Covid-19 protocols by the hotel, The Ministry of Health (Cuba) and by The Ministry of Tourism
•Please verify with your insurance company if accommodation and medical expenses are covered if you test positive for Covid-19

Travellers who test positive for Covid-19 with mild symptoms:
•Travellers who test positive will remain in isolation at the hotel that they are staying, at a specific section and within the rooms assigned by the hotel
•Guests who test positive will need to cover expenses in full while staying in isolation and they should follow the Covid-19 protocols by the hotel, The Ministry of Health (Cuba) and by The Ministry of Tourism
•Please verify with your insurance company if accommodation and medical expenses are covered if you test positive for Covid-19

Travellers who test positive for Covid-19 and have severe symptoms:
•They will be redirected to the international clinic in destination
•While staying in isolation, guests who test positive will need to cover their medical expenses in full and they should follow the Covid-19 protocols
•Please verify with your insurance company if accommodation and medical expenses are covered if you test positive for Covid-19

For additional information, please contact Cuba Tourist Board at:
Website: https://gocuba.ca/en/
E-mail: [email protected]
Tel#: 416 362 0700

CHECK LIST AND IMPORTANT INFORMATION FOR CANADIANS TRAVELLING TO CUBA (Updated on February 2022)

•Documents needed to travel: valid passport, tourist card (included and provided on board), covid-19 medical insurance coverage and proof of vaccination (digital or printed copy).
•NO Covid PCR test is needed prior to entering Cuba for vaccinated travellers.
•Non-vaccinated travellers must have a proof of negative PCR test 72hrs prior to entering Cuba
•For fully vaccinated travellers, no PCR test is needed to enter to Cuba, vaccinated Canadian  passengers are exempted to present the 72hr PCR test upon arrival in Cuba.
•All Health Canada approved vaccines and mixed vaccines are accepted.
•All Children under 12 years of age are exempted from presenting a vaccination certificate or PCR test
•To re-enter Canada – Canadians need an antigen test starting on March 1st, 2022. This can be done at the hotel; the cost is approximately $25 USD payable locally by Debit/Visa, Visa credit cards or Mastercard issued by Canadian banks. Test is by appointment only coordinated by your tour operator. In case the passenger is not staying at a hotel, the antigen test can be done at the airport or at the nearest international clinic
•If covid insurance was not purchase in Canada,  travellers can purchase covid insurance coverage at the airport in Cuba or online at www.cubatravel.cu
•Starting on January 1, 2022, travellers must provide information in advance prior entering Cuba. Passengers can log in at: https://www.dviajeros.mitrans.gob.cu/ to access this new form (in the past, clients were given these forms on board). All travellers must provide information online within 72 hours before departing for Cuba. Once you have completed the form, you will receive a QR code by email. You must show an electronic or printed version of the QR code to authorities upon arrival.

CURRENCY: The local currency is Cuban peso (CUP). Convertible peso has been discontinued and is not accepted anymore. US dollars are not accepted anywhere in Cuba. Canadian currency is widely accepted in Cuba. At the hotels and resort areas, payments are accepted only with Debit/visa or credit cards from Canadian banks. Clients who don’t have a credit card can buy a pre-paid card in Cuba at the airport, exchange houses and resort areas. Payments outside the tourist areas are in local Cuban pesos (CUP); we recommend exchanging Canadian dollars into pesos as you need them and only if you are planning to travel outside of the tourist areas because you won’t be able to exchange the left-over pesos to Canadian dollars at the end of the stay. The recommended currency to use for your stay is Canadian dollars or local pesos.

Sol Melia Blog- New Covid-19 protocols FAQs: https://blog.meliacuba.com/destinations-hotels/get-ready-to-discover-cuba-5-questions-to-answer-before-traveling-to-the-island-infographic/

Posted January 04, 2021

For the latest updates on entry requirement to Canada click here

Posted December 30, 2020

For the latest updates on entry requirement to Cuba click here

Land Only Reservations in Cuba:

Cuba and the hotels have put into place precautions to protect travellers/guests and there are constant changes due to the current situation, it is the customers responsibility to check on regulations prior to travel.

Hola Sun highly recommend that customers who have booked hotel only stay in Cuba should verify the local regulations prior to travel. Due to the current situation because of the pandemic some hotels are not allowing local tourists to stay at the hotel if they are from different province.

ArriveCAN 

The Canadian government officially announced a new travel rule, effective January 07, 2021, that requires all international passengers five years of age or older  entering Canada to have a negative PCR test taken 72 hours prior to arrival.

Due to the covid-19 pandemic countries worldwide have imposed various travel restrictions to limit the spread. There maybe last-minute changes or limited warnings of these new restrictions, please be sure to obtain the most up to update travel restriction prior to making a reservation and before travelling.

It is the passenger’s responsibility to obtain, at their own expense, all documentation required by the relevant authorities: Customs, airlines and immigration officials may deny a passenger entry or exit of their country for any circumstances. It is also the responsibility of the passenger to obtain the relevant information for travelling including but not limited to schedules, airlines, passports, visas, tourist cards and hotels.

For more details, visit Canada.ca/ArriveCAN.

Posted June 11, 2020

Due to the current Covid-19 crisis please be advised that flights to Cuba aboard Air Transat have been suspended until July 31, 2020.

Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to these reservations so there is no need to contact us regarding the travel credit.

Hola Sun Holidays would like to thank our industry partners and customers for their understanding and support during these challenging and unprecedented times. Stay safe.

Posted May 07, 2020

Due to the current Covid-19 crisis please be advised that flights to Cuba aboard Air Transat have been suspended until June 30, 2020.

Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to these reservations so there is no need to contact us regarding the travel credit.

Hola Sun Holidays would like to thank our industry partners and customers for their understanding and support during these challenging and unprecedented times. Stay safe.

Posted April 21, 2020 

Hola Sun Future Travel Voucher will be Automatically Extended

Travellers with cancelled Hola Sun Holidays bookings scheduled to depart between March 13 and March 17, 2020 will receive a future travel voucher valid for 24 months from the original travel date. An email will be automatically sent to the travel agent once the extension has been processed.
For departures March 18 – May 31, 2020 we will continue to issue the future travel vouchers valid for 24 months.
Hola Sun is aware that this is a difficult time for all of us and we strive to ensure the satisfaction of our dedicated retail partners and appreciated customers.

Posted April 13, 2020 (updated)

Hola Sun Holidays would like to thank our industry partners and customers for their understanding and support during these challenging and unprecedented times.

Please note that flights to Cuba aboard Air Transat have been suspended until May 31, 2020. Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to these reservations so there is no need to contact us regarding the credit.

To provide peace of mind to Travel agents and Customers and to offer more flexibility when making new reservations, we have reduced the final payment due date to 25 days prior to departure instead of the normal 45 days. This new policy is valid for departures between June 01 and October 31, 2020 and it is applicable to packages and air only.  Please note that regular policy still applies to any changes and cancellations.

Posted March 19, 2020

Please be advised that Air Transat Airline has suspended all its flights to Cuba until April 30th, including today’s and tomorrow’s departures from Toronto and Montreal.

If you are unable to travel due to the suspension of your flight you will receive a future travel voucher, which is valid for 24 months from your original travel date. The future travel voucher will be automatically applied to your reservation, there is no need to contact us regarding this credit.

Passengers in destination: The airline is making arrangements to guarantee that all travellers in destination gradually return home. Please contact our destination representative at your hotel or by phone. If you prefer to return earlier you could do so free of charge, subject to availability. Important: If you decide to return earlier you won’t be refunded for any unused portion of your trip.

PLEASE NOTE:  THE FUTURE TRAVEL VOUCHER IS VALID FOR THOSE TRAVELLERS WHO WERE NOTIFIED OF THEIR FLIGHT CANCELLATION ON MARCH 17TH ONWARD.

Posted March 18, 2020   (updated)

Please be advised that Air Transat Airline is suspending all its flights to Cuba from March 21st  until April 30th. If you are unable to travel due to the suspension of your flight you will receive a future travel voucher, which is valid for 24 months from your original travel date. The future travel voucher will be automatically applied to your reservation, there is no need to contact us regarding this credit.

Passengers in destination: The airline is making arrangements to guarantee that all travellers in destination gradually return home. Please contact our destination representative at your hotel or by phone. If you prefer to return earlier you could do so free of charge, subject to availability. Important: If you decide to return earlier you won’t be refunded for any unused portion of your trip.

Posted March 13, 2020

Hola Sun Holidays is offering a more flexible change policy to its customers due to the COVID-19 Outbreak. Hola Sun is waiving the change fee for travellers who wish to rebook their departure date for air only and packages to Cuba, this applies to all individual bookings with departures until  April 30, 2020

Travellers can change their travel dates, destination or hotel reservation in Cuba up to 24 hrs before departure. The new travel date must be completed by Nov 30, 2020. If the traveller decides to cancel, Hola Sun will provide a future travel voucher for a new trip, which must be completed by November 30, 2020.

If the selling price for the new booking is higher, customers must pay the difference in the rate.

For any bookings with departure dates from May 1st onwards, our standard terms and conditions apply to changes and cancellations.

*** Customers who booked through a travel agency must contact their travel consultant.

HOLA SUN HOLIDAYS | 905-882-9445 or 1800-668-8178