Free Excursions

Free Excursions

Free Excursions

TRAVEL ADVISORY

Posted March 19, 2020

Please be advised that Air Transat Airline has suspended all its flights to Cuba until April 30th, including today’s and tomorrow’s departures from Toronto and Montreal.

If you are unable to travel due to the suspension of your flight you will receive a future travel voucher, which is valid for 24 months from your original travel date. The future travel voucher will be automatically applied to your reservation, there is no need to contact us regarding this credit.

Passengers in destination: The airline is making arrangements to guarantee that all travellers in destination gradually return home. Please contact our destination representative at your hotel or by phone. If you prefer to return earlier you could do so free of charge, subject to availability. Important: If you decide to return earlier you won’t be refunded for any unused portion of your trip.

PLEASE NOTE:  THE FUTURE TRAVEL VOUCHER IS VALID FOR THOSE TRAVELLERS WHO WERE NOTIFIED OF THEIR FLIGHT CANCELLATION ON MARCH 17TH ONWARD.

 

Posted March 18, 2020   (updated)

Please be advised that Air Transat Airline is suspending all its flights to Cuba from March 21st  until April 30th. If you are unable to travel due to the suspension of your flight you will receive a future travel voucher, which is valid for 24 months from your original travel date. The future travel voucher will be automatically applied to your reservation, there is no need to contact us regarding this credit.

Passengers in destination: The airline is making arrangements to guarantee that all travellers in destination gradually return home. Please contact our destination representative at your hotel or by phone. If you prefer to return earlier you could do so free of charge, subject to availability. Important: If you decide to return earlier you won’t be refunded for any unused portion of your trip.

 

Posted March 13, 2020

Hola Sun Holidays is offering a more flexible change policy to its customers due to the COVID-19 Outbreak. Hola Sun is waiving the change fee for travellers who wish to rebook their departure date for air only and packages to Cuba, this applies to all individual bookings with departures until  April 30, 2020

Travellers can change their travel dates, destination or hotel reservation in Cuba up to 24 hrs before departure. The new travel date must be completed by Nov 30, 2020. If the traveller decides to cancel, Hola Sun will provide a future travel voucher for a new trip, which must be completed by November 30, 2020.

If the selling price for the new booking is higher, customers must pay the difference in the rate.

For any bookings with departure dates from May 1st onwards, our standard terms and conditions apply to changes and cancellations.

*** Customers who booked through a travel agency must contact their travel consultant.

HOLA SUN HOLIDAYS | 905-882-9445 or 1800-668-8178