Free Excursions

Free Excursions

Free Excursions

TRAVEL ADVISORY

 

Posted May 07, 2020

Due to the current Covid-19 crisis please be advised that flights to Cuba aboard Air Transat have been suspended until June 30, 2020.

Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to these reservations so there is no need to contact us regarding the travel credit.

Hola Sun Holidays would like to thank our industry partners and customers for their understanding and support during these challenging and unprecedented times. Stay safe.

 

Posted April 21, 2020 

Hola Sun Future Travel Voucher will be Automatically Extended

Travellers with cancelled Hola Sun Holidays bookings scheduled to depart between March 13 and March 17, 2020 will receive a future travel voucher valid for 24 months from the original travel date. An email will be automatically sent to the travel agent once the extension has been processed.
For departures March 18 – May 31, 2020 we will continue to issue the future travel vouchers valid for 24 months.
Hola Sun is aware that this is a difficult time for all of us and we strive to ensure the satisfaction of our dedicated retail partners and appreciated customers.

Posted April 13, 2020 (updated)

Hola Sun Holidays would like to thank our industry partners and customers for their understanding and support during these challenging and unprecedented times.

Please note that flights to Cuba aboard Air Transat have been suspended until May 31, 2020. Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to these reservations so there is no need to contact us regarding the credit.

To provide peace of mind to Travel agents and Customers and to offer more flexibility when making new reservations, we have reduced the final payment due date to 25 days prior to departure instead of the normal 45 days. This new policy is valid for departures between June 01 and October 31, 2020 and it is applicable to packages and air only.  Please note that regular policy still applies to any changes and cancellations.

Posted March 19, 2020

Please be advised that Air Transat Airline has suspended all its flights to Cuba until April 30th, including today’s and tomorrow’s departures from Toronto and Montreal.

If you are unable to travel due to the suspension of your flight you will receive a future travel voucher, which is valid for 24 months from your original travel date. The future travel voucher will be automatically applied to your reservation, there is no need to contact us regarding this credit.

Passengers in destination: The airline is making arrangements to guarantee that all travellers in destination gradually return home. Please contact our destination representative at your hotel or by phone. If you prefer to return earlier you could do so free of charge, subject to availability. Important: If you decide to return earlier you won’t be refunded for any unused portion of your trip.

PLEASE NOTE:  THE FUTURE TRAVEL VOUCHER IS VALID FOR THOSE TRAVELLERS WHO WERE NOTIFIED OF THEIR FLIGHT CANCELLATION ON MARCH 17TH ONWARD.

 

Posted March 18, 2020   (updated)

Please be advised that Air Transat Airline is suspending all its flights to Cuba from March 21st  until April 30th. If you are unable to travel due to the suspension of your flight you will receive a future travel voucher, which is valid for 24 months from your original travel date. The future travel voucher will be automatically applied to your reservation, there is no need to contact us regarding this credit.

Passengers in destination: The airline is making arrangements to guarantee that all travellers in destination gradually return home. Please contact our destination representative at your hotel or by phone. If you prefer to return earlier you could do so free of charge, subject to availability. Important: If you decide to return earlier you won’t be refunded for any unused portion of your trip.

 

Posted March 13, 2020

Hola Sun Holidays is offering a more flexible change policy to its customers due to the COVID-19 Outbreak. Hola Sun is waiving the change fee for travellers who wish to rebook their departure date for air only and packages to Cuba, this applies to all individual bookings with departures until  April 30, 2020

Travellers can change their travel dates, destination or hotel reservation in Cuba up to 24 hrs before departure. The new travel date must be completed by Nov 30, 2020. If the traveller decides to cancel, Hola Sun will provide a future travel voucher for a new trip, which must be completed by November 30, 2020.

If the selling price for the new booking is higher, customers must pay the difference in the rate.

For any bookings with departure dates from May 1st onwards, our standard terms and conditions apply to changes and cancellations.

*** Customers who booked through a travel agency must contact their travel consultant.

HOLA SUN HOLIDAYS | 905-882-9445 or 1800-668-8178