OWG

OWG

COVID-19

Cuba has new COVID-19 measures effective as of November 15, 2021. These new measures will be for ALL Canadian passengers arriving in Cuba (including Cuban citizens and foreigners residents of Cuba).

  • No 72 PCR test is needed prior to travelling to Cuba for vaccinated passengers.
  • Vaccinated passengers need a proof of the two vaccine doses (printed or digital copy by the Canadian Government)
  • Mixed vaccines are accepted in Cuba
  • Non-Vaccinated travellers need a 72 PCR TRAVEL test before travelling to Cuba (Mandatory)
  • Entering Cuba, PCR test will be randomly selected, like any other country
  • Passengers need to have a COVID-19 covered insurance while they are visiting in Cuba (available at the airport on arrival in Cuba for $30 USD or booked with Hola Sun Holidays at the time of reservation or with your travel agent
  • Cuban citizens, foreigners residents of Cuba and tourists will be allowed to travel safely all over the island and NO quarantine will be needed on arrival 
  • Canadian passengers need the 72hrs PCR test before travelling back to Canada, the cost will be $30 USD paid by credit card or debit visa from Canadian Banks. For more details please see section below under:  ENTRY REQUIREMENT TO CANADA 

Additional information: Click here for FAQ

The Canadian government officially announced a new travel rule, effective January 07, 2021, that requires all international passengers five years of age or older entering Canada to have a negative PCR test taken 72 hours prior to arrival.

Click here for Pre-departure COVID-19 Molecular Testing for Air Travellers
Frequently Asked Questions

Due to the covid-19 pandemic countries worldwide have imposed various travel restrictions to limit the spread. There maybe last-minute changes or limited warnings of these new restrictions, please be sure to obtain the most up to date travel restriction prior to making a reservation and before travelling.

It is the passenger’s responsibility to obtain, at their own expense, all documentation required by the relevant authorities: Customs, airlines and immigration officials may deny a passenger entry or exit of their country for any circumstances. It is also the responsibility of the passenger to obtain the relevant information for travelling including but not limited to schedules, airlines, passports, visas, tourist cards and hotels.

For more details, visit Canada.ca/ArriveCAN.

Full details on PCR TESTS IN CUBA:

PCR test cost will be 30USD (payment by credit card or debit visa from Canadian Bank only, transfers are not included with the price)

PCR TESTS IN CAYO COCO

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price. An invoice will be given to each client

• Test will be done 72hrs prior to the return flight

• Clients staying at an all-inclusive hotel in Cayo Coco will be tested at the doctor’s office within the property. Every hotel will assign a room or several rooms to run the PCR test

• Clients must collect the result the day before their flight in the afternoon or the same day of the flight in the morning directly at the Medical Centre at the hotel where they are staying

PCR TESTS IN CAYO SANTA MARIA DESTINATION

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price. An invoice will be given to each client

• Test will be done 72hrs prior to the return flight

• Clients staying at Playa Cayo Santa Maria, Royalton Cayo Santa Maria and Dhawa Cayo Santa Maria will be tested at the hotels. Every hotel will assign a room or several rooms to run the PCR test

• Clients must collect the result the day before their flight in the afternoon or the same day of the flight in the morning directly at the Medical Centre at the hotel where they are staying

• They will be given a receipt that reflects the passenger’s name, with the number of the test, the laboratory where the result was made, which will be duly signed and stamped

• Air only passengers can have the test done at: Optica Internacional “Miramar”, City of Santa Clara, Phone: 42 208069

PCR TESTS IN CIENFUEGOS AREA

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price

• Customers will get a receipt that will reflect the passenger’s name, with the number of the test, the laboratory where the result was made, which will be duly signed and stamped

• For the convenience of its guests Rancho Luna has assigned a nursing room where the PCR test will be done.

• For Air Only passengers who are staying in private homes or city hotels must go directly to the Internationaql Clinic, Address: Avenida 10 entre 35 y 37. Phone numbers: 43661622 Ext 101/103 or 43661623

PCR TESTS IN HAVANA

• The cost of the PCR test will be 31.50 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price. An invoice will be given to each client

• The PCR test must be done at the Clinica Internacional Siboney. Address: Calle 17 e- 200 y 202 No. 2005. Siboney, Playa. 53 7 271 11 23. Business hours: 8:00 – 12:00, Clinica Internacional Camilo Cienfuegos y Instituto de Medicina Tropical “Pedro Kouri”

• Customers must pick up the test results at the same clinic. They will get a receipt, which will reflect the passenger’s name, with the number of the test, the laboratory where the test was done, which will be duly signed and stamped

PCR TESTS IN HOLGUIN/GUARDALAVACA AREA

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price.  An invoice will be given to each client

• Test will be done 72hrs prior to the return flight

• Clients staying at Brisas Guardalavaca and Club Amigo Guardalavaca will be tested at the Guardalavaca International Clinic. 

• Clients staying at Playa Pesquero will take the test at the Playa Pesquero. 

• Hotel Playa Pesquero will assign a room or a specific area for the PCR test

• Clients staying at Villa Don Lino hotel will take the test at Villa Don Lino hotel.

• Clients staying at Paradisus Rio de Oro hotel will take the test at Paradisus Rio de Oro hotel.

• Clients must collect the result the day before their flight in the afternoon or the same day of the flight in the morning directly at the Medical Centre at the hotel where they are staying

• They will be given a receipt that reflects the passenger’s name, with the number of the test, the laboratory where the result was made, which will be duly signed and stamped

• Air Only passengers who are staying in private homes will take the tests and collect the results in the same place where the test is done, it will be organized as follows: Banes Municipality: Municipal Hygiene Center of the city of Banes. Holguin Municipality: Optica Internacional “Miramar” in the city of Holguín. Rafael Freyre Municipality and all beach areas: International Clinic in Guardalavaca

PCR TESTS IN PLAYA SANTA LUCIA/CAMAGUEY AREA

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price. An invoice will be given to each client

• Test will be done 72hrs prior to the return flight

• Clients staying at Hotels Brisas Santa Lucía and Hotel Club Amigo Caracol will be tested at the Doctor´s office in Hotel Brisas Santa Lucia

• Clients must collect the result the day before of their flight at the Doctor´s office in Hotel Brisas Santa Lucia

• They will be given a receipt that reflects the passenger’s name, with the number of the test, the laboratory where the result was made, which will be duly signed and stamped

• Air Only passengers who are staying in private homes will take the tests and collect the results in the same place where the test is done, it will be organized as follows: At Clínica “Mártires de Pino Tres” Cisneros No.203, City of Camagüey. Hours: Monday through Saturday from 8:00 am to 12:00 pm. Phone number: 32292793

PCR TESTS IN SANTIAGO DE CUBA AREA

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price

• Customers will get a receipt that will reflect the passenger’s name, with the number of the test, the laboratory where the result was made, which will be duly signed and stamped

• Test will be done 72hrs prior to the return flight

• For Air Only passengers who are staying in private homes or city hotels must go directly to the International Clinic, address: Ave.Raúl Pujols Esquina Calle 10, Reparto 30 de Noviembre, Santiago de Cuba. Phone +53 22 714021 or +53 22 714019, 43661622 or 43661623 Ext 101, 103

PCR TESTS IN VARADERO

• The cost of the PCR test will be 30 USD per person, to be paid by credit card or debit visa from Canadian Bank only, transfers are not included with the price . An invoice will be given to each client

• Test will be done 72hrs prior to the return flight

• Clients staying in all inclusive hotels will be tested at the doctor’s room within the property. Every hotel will assign a room or several rooms to run the PCR test.

Clients must collect the result the day before their flight in the afternoon or the same day of the flight in the morning directly at the Medical Centre at the hotel where they are staying

Customers staying at Casa Particular or with a family have to go to the International Clinic, 72 hours before their return flight to Canada. The results can be obtained the day before the return flight at the same clinic.

• The International Clinic opens from 9 am to 12 pm. Location: Calle 61 y 1ra Ave. Telephone number: 45 667226

Please see this page for all our most up to date information on policies and procedures to ensure the safety of our customers.

Due to the covid-19 pandemic countries worldwide have imposed various travel restrictions to limit the spread. There maybe last-minute changes or limited warnings of these new restrictions, please be sure to obtain the most up to date travel restriction prior to making a reservation and before travelling.

It is the passenger’s responsibility to obtain, at their own expense, all documentation required by the relevant authorities: Customs, airlines and immigration officials may deny a passenger entry or exit of their country for any circumstances. It is also the responsibility of the passenger to obtain the relevant information for travelling including but not limited to schedules, airlines, passports, visas, tourist cards and hotels.

December 30, 2020

As per the Cuba Tourist Office in Toronto, Cuba does not require a negative PCR test from Canadian visitors prior to arrival. However, a PCR test will be taken locally at the airport in Cuba upon arrival.

Please be advised that the federal government has updated its travel advisory as of December 30, 2020 regarding the entry requirements to Cuba.

https://travel.gc.ca/destinations/cuba

It states the following:

-You will be subject to a mandatory PCR test upon arrival
-If the PCR result is positive, you will be transferred to a health facility and hospitalized in isolation

COVID-19 coverage and health insurance are mandatory for travel to Cuba. Travellers to Cuba must provide proof of medical health coverage and COVID-19 coverage.

Hola Sun offers Manulife COVID-19 coverage which provides a maximum of $200,000 for emergency medical travel insurance for COVID-19 and related conditions.

Travellers can purchase coverage through Hola Sun Holidays. For details and to purchase the coverage please contact our reservations department.

Attention Quebec Residents – The Hola Sun COVID-19 insurance product can not be sold to Quebec residents for booking done through Hola Sun Holidays. Please go to www.caribesol.ca for COVID-19 coverage options.

OWG has implemented safety measures in accordance with Transport Canada so that travelers can enjoy their flight experience with peace of mind.

The safety of travelers is our top priority, travelers can enjoy a comfortable and safe flight aboard OWG to CUBA. CLICK HERE for more information.

Our hotel partners have implemented safety measures to protect all their guests and staff at the resorts. You can enjoy your vacation in CUBA with  peace of mind knowing that your safety is the top priority for our hotel partners.

See below to view protocol for each hotel chain:

IMPORTANT NOTICE:
December 01, 2020

Please be advised that effective December 01, 2020 Cuba will be implementing a Sanitary Fee which will apply to all passengers arriving on the island.
The fee covers the cost of the Covid-19 PCR test that will be done at the airports, sanitizing products,
extra cleaning, and disinfecting services provided at all airports throughout the island.
All passengers who are booked on all-inclusive packages or air only with Hola Sun Holidays will not be charged the sanitary fee.

Watch Cuba COVID-19 Health Measure Video