OWG Airlines

NEW AIR CARRIER FOR HOLA SUN HOLIDAYS

Hola Sun Holidays is pleased to announce a partnership with a new air carrier: OWG

OWG is a subsidiary of Nolinor Aviation, a 100% Canadian airline based in Quebec, in operation since 1992.

This new and strategic alliance will allow Hola Sun Holidays (as well as its sister company Caribe Sol in Quebec) to offer direct and dedicated flights to Cuba on board modern Boeing 737-400s, with excellent departure times. These aircraft are equipped with the latest technology, including high end safety and precision tracking systems and boast a completely modernized cabin for passengers’ utmost comfort.

Free meal and non-alcoholic beverage service included on every flight.

Click here for other snacks/drinks purchases 

Seat selection ($) or complimentary at check-in

Select Class ($)- Increased baggage allowance to 30 kg OR an extra piece of luggage (up to 23 kg) free /Priority checkin/Free Standard seat selection/Priority boarding/Priority baggage handling/1 Complimentary snack and beverage.

Inflight Café menu is available on flights to/from the South. Offers a selection of alcoholic beverages and snacks at affordable prices ($) 

Inflight entertainment system ($)- Bluebox WOW (“stream to your own device” system) available on most flights effective August 01, 2022. 

Check-in: Please check-in at the check-in counters, the web check-in service will be coming in the near future.

*** Please note that electronic cigarettes are banned in Cuba and cannot be brought into the country in either checked or carry-on baggage. 

For more information please visit OWG website: www.owg.com

For your convenience OWG offers several options for seat selection (737-800)

During the initial booking with Hola Sun or Caribe Sol, you may pre-purchase a seat online, or through your travel agent (737-800)

After your booking is completed, you can pre-select your seat at a cost, up to 24 hours before the departure date, please contact your travel agent who will arrange your seat assignment with Hola Sun Holidays.

You can select your seat free of charge at check-in

Exit Row Seating Terms and Conditions:

According to Transport Canada regulations, passengers MUST meet these guidelines in order to sit in an emergency exit row:

Must be 16 years and older

Be able to physically use the exit.

Capable of understanding the printed and spoken emergency instructions.
Must be able to determine if the exit is safe to open in the event that there is an emergency evacuation.

Have sufficient mobility and capability to operate the emergency exit.

Able to follow instruction or pass on  information effectively from the crew to other passengers.

Must be physically capable of opening the heavy exit door and assisting other passengers

*Passengers who cannot sit in an emergency exit row:
If you are responsible for another travelling companion.
If opening the exit may cause harm to you due to a condition you might have.
If you require a seatbelt extension, this could be considered a tripping hazard.

Seat Selection Cost 

SEAT CONFIGURATION BOEING FOR 737-800 SERIES

STANDARD  (From row 17 to row 27)

All seats standard 17″ width 

“Seat pitch 29”

$20

PREFERRED SEATS (Left side of the plane: From row 2 to row 14, seats ABC and  Right side of the plane: From row 6 to row 14, seats DEF)

All seats standard 17″ width  

“Seat pitch 29”

$35

EXTRA LEGROOM– PLEASE READ TERMS AND CONDITIONS FOR EXIT ROWS (Left side of the plane: Row 1, WHICH IS A EXIT ROW (Must be 16 and older), seats ABC

Right side of the plane: 

Seats 2DEF are considered exit row seats (Must be 16 and older)

From row 3 to row 5, seats DEF. 

Other Extra Legroom seats are located in row 15 & 16– WHICH ARE  EXIT ROWS– both sides of the plane (Must be 16 and older)

Important: Please note that seats in row 15 are not reclinable

All extra legroom seats 17″ width

“Seat pitch 39”

$50

OWG Select Class

Added values:

Increased baggage allowance to 30 kg OR an extra piece of luggage (up to 23 kg) free

Free standard seat selection

Priority check-in

Priority boarding

Priority baggage handling

1 Complimentary snack and beverage

** The 30 KG bag is not combinable with another checked bag. 

OWG Price Grid for Additional Services (per person, per way)

**  The below services must be booked and paid at least 24 hours before departure. Please contact your travel agent

 Seat Selections

STANDARD  (From row 14 to row 27)

All seats standard 17” width with the exception of Row 25 ABC, Row 26 A-F, Row 27 DEF which are 16” width

$20

PREFERRED (From row 2 to row 11)

All seats standard 17” width with the exception of Row 2A-F and Row 3 A-F which are 16” width

$35

EXTRA LEGROOM (Row 1, row 12 & 13)

All seats 16” width

$50

Select Class (Increased baggage allowance to 30 kg OR an extra piece of luggage up to 23 kg) free. ** The 30 kg bag is not combinable with another checked bag. Subject to availability. /Priority check-in/Free Standard seat selection/Priority boarding/Priority baggage handling/1 Complimentary snack and beverage)

SELECT CLASS + STANDARD SEAT$60
SELECT CLASS + PREFERRED SEAT$75
SELECT CLASS + EXTRA LEGROOM SEAT$90

OTHERS

*Limited to a maximum of two checked bags per passenger, including sporting equipment.

SECOND BAG
$50
OVERWEIGHT/OVERSIZE BAG (if the bag is both overweight and oversize, then fee is $200)        $100
EXTRA LUGGAGE/ADDITIONAL BAG (each, and based on request)$150
INFLIGHT ENTERTAINMENT$7

*Limited to a maximum of two checked bags per person, including sporting equipment.

First Checked Bag – The first checked bag is included with your purchased ticket. The bag must have a maximum total weight of 23 kg (50 lbs) and maximum linear dimensions (per checked bag) of 158 cm (approx. 62 in.) (L+H+D).

Carry-On Item– Travelers are permitted one (1) free carry-on item with a maximum weight of 9kg (20 lbs) and maximum linear dimensions (per carry-on item) of 110 cm (approx. 43 in.).

Second Checked Bag – The bag must have a maximum total weight of 23 kg (50 lbs). There is an extra fee of $50 CAD per bag, per flight. (For stays 21 days or more, low season, and based on request). Please note that the second checked bag is complimentary when you purchase the Select Class package.

Overweight or oversize baggage fee – There is a flat fee of $100 CAD for any bag that weighs over 23 kg (50 lbs) and will only be accepted if the aircraft cargo allows enough space. Please note that you have the option of checking one (1) bag weighing 30 kg (approx. 66 lbs), or two (2) bags weighing each 23 kg (50 lbs) when you purchase the Select Class package.  

If a bag is oversized and overweight, the fee is $100 per bag, per leg.

** Overweight or oversize bags can be purchased up to maximum of 1 per travelling passenger. Subject to availability 

 Please note that electronic cigarettes are banned in Cuba and cannot be brought into the country in either checked or carry-on baggage.

 

Conditions

Important: Limited to a maximum of two checked bags per person, including sporting equipment.

Sports equipment must be placed in a bag or case that meet our check-in baggage standards. A bag or case that doesn’t meet these standards will be considered as overweight or oversized.
Sports equipment must be packed appropriately to prevent possible damage. The carrier can refuse any item that is likely to get damaged or cause potential damage to other baggage.
Clothing and personal items cannot be packed in the sports equipment bag or case. If so, check-in baggage fees will apply.
Overweight or oversized fees will apply if the baggage exceeds the check-in baggage standards.
Only sporting equipment that is appropriately packed will be accepted. Loose items that are not in a bag or case will not be accepted.
Travelers need to check with their travel agents regarding their oversized equipment prior to departure. Transfer vehicles may not have enough room to accommodate such equipment.
Due to space limitation, passenger must contact us at least 72 hours prior to departure if carrying a sporting equipment on board
All payments must be pre-paid at least 72 hours prior to departure. No payment will be accepted at the airport check-in counter.
Fees quoted are based on one way, if passenger wants to carry their sporting equipment on their northbound flight back to Canada they must pay the round trip cost in Canada at least 72 hours prior to departure. No payment is accepted in Cuba.
Maximum 23 KG or 50 LB Excess charges apply when sporting equipment allowance is exceeded (size/piece/weight). Please see baggage allowance rules, space is limited. In order to guarantee a space, all bikes must be pre-booked and prepaid at least 72 hours prior to departure.
Groups travelling with bikes (10 or more passengers) must contact us in advance at least 14 days prior to departure.
List of Allowed Sports Equipment

Bicycle
One (1) bicycle and one (1) helmet are considered one item. The bike must be packed in an appropriate bicycle bag or box. The pedals must be removed, the tires must be deflated, the handlebars must be fixed sideways and the packaging must be sealed in order to prevent a possible fluid leak.

Camping Gear
One (1) tent and two (2) sleeping bags are considered one item if they can fit in the same case or bag.

Fishing Gear
One (1) reel, one (1) rod, one (1) pair of boots, one (1) lifejacket, and one (1) tackle box are considered one item if they can fit in the same case or bag.

Golf Set
Golf sets are considered one item if they contain a maximum of fourteen (14) clubs, twelve (12) balls, and one (1) pair of golf shoes. The equipment must be packed in a rigid container (i.e. golf bag). Clubs must be protected by a hard shell. Any item that might come loose during the flight will not be accepted. Tripod bags must have their legs taped or secured.

Kayaks
A kayak and a paddle are considered one item. They can be packed separately. Kayaks exceeding a linear dimension (L+H+D) of 292 cm will not be accepted.

Scuba Gear
Scuba gear is considered one item if it includes one (1) pair of fins, one (1) mask, one (1) regulator, one (1) snorkel, one (1) tank harness, one (1) scuba tank, and one (1) diving lamp (battery must be disconnected and the terminal must be taped). All these items must fit in one bag to be considered one item. Tanks that contain compressed air are prohibited. We only accept empty scuba tanks.

Skateboards, Longboards, and Scooters
One (1) skateboard, or one (1) longboard or one (1) fold-up scooter (see Battery Restrictions), and one (1) helmet is considered one item. A board exceeding a linear dimension (L+H+W) of 292 cm will not be accepted.

Skis, Water Skis, and Snowboards
One (1) pair of skis, two (2) poles and one (1) pair of ski boots, or one (1) snowboard and one (1) pair of boots are considered one item. Skis exceeding a linear dimension (L+H+D) of 292 cm will not be accepted.

Sports Balls
Sports balls are considered one item as long as they fit in the same bag or case. Balls must be deflated.

Sports Racquets
Sports racquets are considered as one item as long as they fit in the same bag or case.

Surfboards, Paddleboards, and Windsurfers
One (1) board and a complimentary item such as one (1) kite, one (1) sail, or one (1) paddle are considered one item. They can be packed separately. A board exceeding a linear dimension (L+H+D) of 292 cm will not be accepted.

Limit of Liability
The liability of the carrier is limited to 1288 special drawing rights (a value of approximately $ 2300 CAD) for each traveler in the case of destruction, loss, damage, or delay of baggage, whether checked or unchecked, under the Warsaw Convention or the Montreal Convention, whichever may apply.

Please contact [email protected] for more information.

*** Please note that electronic cigarettes are banned in Cuba and cannot be brought into the country in either checked or carry-on baggage.

 

Fees

Sporting equipment is counted as a second luggage. Please note that there is a  maximum of two checked bags, per person, including sporting equipment.

BIKE= $50 per way. Child’s bike $30 per way.

WINDSURF BOARD= $100 per way

SURFBOARD= $100 per way

KITESURF= $50 per way

KAYAK= $100 per way

SKATEBOARDS, LONGBOARDS, SCOOTERS= Free, 1 per person.

OVERSIZE/OVERWEIGHT BIKE AND OTHER SPORTING EQUIPMENT, MORE THAN 23 KG AND TO A MAXIMUM OF 32 KG= Additional $80 per way. Conditions apply

TERMS AND CONDITIONS
Due to space limitation, passenger must contact us at least 72 hours prior to departure if carrying a sporting equipment on board
All payments must be pre-paid at least 72 hours prior to departure. No payment will be accepted at the airport check-in counter.
Fees quoted are based on one way, if passenger wants to carry their sporting equipment on their northbound flight back to Canada they must pay the round trip cost in Canada at least 72 hours prior to departure. No payment is accepted in Cuba.
Maximum 23 KG or 50 LB Excess charges apply when sporting equipment allowance is exceeded (size/piece/weight).

* Please see baggage allowance rules, space is limited.

** Please note that electronic cigarettes are banned in  Cuba and cannot be brought into the country in either checked or carry-on baggage.

In order to guarantee a space, all bikes must be pre-booked and prepaid at least 72 hours prior to departure.
Groups travelling with bikes (10 or more passengers) must contact us in advance at least 14 days prior to departure.

Sports Equipment- Maximum 23 KG- ($)

FISHING EQUIPMENT (1 rods, reels and tackle box)= $50 per way

GOLF (1 golf bag, 14 clubs, 12 balls, 1 pair of golf shoes)= $50 per way

SCUBA DIVING/SNORKELING EQUIPMENT Per person: 1 empty O2 tank, 1 tank harness, 1 pressure gauge, 1 mask, 1 regulator, 1 pair of fins, 1 wet or dry suit, 1 pair aqua shoes/booties, 1 buoyancy compensator, 1 snorkel= $50 per way

Terms and Conditions

Excess charges may apply when the sporting equipment allowance is exceeded (size/piece/weight)

Important Information Regarding Transfers in Destination (transfer between airport and hotel)
Transfer of bicycles, sporting equipment & wheelchairs may not be accepted on the transfer bus due to space limitation. Passengers may be required to make alternative arrangements at their own expense.

** Please note that electronic cigarettes are banned in Cuba and cannot be brought into the country in either checked or carry-on baggage

 

OWG has implemented safety measures in accordance with Transport Canada so that travelers can enjoy their flight experience with peace of mind.

The safety of travelers is our top priority, travelers can enjoy a comfortable and safe flight aboard OWG to CUBA. CLICK HERE for more information.

IMPORTANT NOTICE:
December 01, 2020

Please be advised that effective December 01, 2020 Cuba will be implementing a Sanitary Fee which will apply to all passengers arriving on the island.
The fee covers the cost of the Covid 19 PCR test that will be done at the airports, sanitizing products, extra cleaning, and disinfecting services provided at all airports throughout the island.
All passengers who are booked on all-inclusive packages or air only with Hola Sun Holidays will not be charged the sanitary fee.

OWG offers a selection of Hollywood movies and popular TV series as part of the in-flight entertainment menu. You can browse 90 hours of content available for streaming.

Inflight entertainment system ($)- Bluebox WOW (“stream to your own device” system) available on most flights effective August 01, 2022.

Compatible Devices – Platforms / Browsers

Microsoft Windows 8.1+
Browsers:
*Chrome v69+
*Firefox v50+

OSX 10.10+
Browsers:
*Chrome v69+
*Firefox v50+
*Safari v10+

OSX 10.11+
Browsers:
*Chrome v69+
*Firefox v50+
*Safari v11+

Android Lollipop v5+
Browsers:
*Chrome v75+

IOS 11.2+
Browsers:
*Safari v11.2+

*These are the minimum required versions for IFE to achieve video playback.

Click here  to get all the details on arriving back in Canada from Cuba

To check your flight status:
Under airline, please select OTHER
Then under other airline, enter OWG
Enter your flight number and all other mandatory fields